888solt | FAQ — All FAQ Answered Here

The minimum age requirement is 18 years. 888solt enforces this strictly through the KYC (identity verification) process required before your first withdrawal. Accounts found to belong to underage individuals will be closed immediately and the balance returned to the original deposit method.

No. Each individual is only permitted one account. Opening multiple accounts is a violation of our Terms and Conditions and may result in all related accounts being closed and balances forfeited without compensation. If you're having trouble with an existing account, contact support for assistance.

Log in to your account and go to the "Profile" or "Account Settings" section. You can update your phone number, email address, and banking details. Changes to your full name require a KYC review to verify your identity. Contact support if you need further assistance.

For KYC verification, you will need to submit:

• Front and back of MyKad (Malaysian residents) or passport (non-Malaysian citizens)
• Selfie holding your identity document
• Bank statement or bank account screenshot (to verify your withdrawal method)

The KYC review process is typically completed within 24 business hours.

Click "Forgot password?" on the Login. Enter your registered phone number or email. An OTP code will be sent — enter the code and set a new password. If you no longer have access to your registered phone number or email, contact live chat support for manual identity verification assistance.

Yes, you can. Go to "Account Settings" and select "Change Phone Number". You will need to verify your identity via an OTP sent to your old number first, then enter the new number. If you no longer have access to your old number, the process must be completed through support with KYC verification.

To permanently close your account, contact live chat support and state your intention. Our team will ensure all pending withdrawals are settled before the account is closed. If the closure is related to responsible gambling concerns, please visit our Responsible Gaming for other account pause options.

The minimum deposit is RM 10 for all payment methods. There is no limit on frequency — you can deposit as many times as you like in a day. The maximum deposit limit depends on your chosen payment method and your account's KYC level.

Deposits through all available methods at 888solt are credited in real time — typically under 1 minute once payment is confirmed. If your deposit has not been credited after 10 minutes, contact support with a screenshot of your payment receipt.

888solt does not charge any fees for deposits. The amount you deposit is the full amount that will be credited to your account. However, your bank or e-wallet provider may apply their own charges — check with your payment provider for more details.

First, check your transaction history in your account. If the transaction shows "Processing", wait up to 10 minutes. If it is still not credited, contact live chat support with the following details: deposit amount, payment method, transaction time, and a screenshot of the receipt or payment confirmation from your bank or e-wallet.

Deposits that have been credited to your account cannot be reversed. If you deposited more than intended, you can submit a withdrawal to recover the excess amount. Failed deposits (funds deducted from your bank but not received in your account) will be automatically refunded within 3–5 business days.

Default deposit limits depend on your payment method and account level. As part of our responsible gaming initiative, you can also set your own daily, weekly, or monthly deposit limits through your account settings. This is a tool we encourage all members to use. See Responsible Gaming for more information.

The minimum withdrawal is RM 30. The maximum withdrawal limit depends on your account level — regular members can withdraw up to RM 10,000 per day, while VIP members enjoy higher limits. There is no cap on the number of withdrawals per day.

A withdrawal can be rejected for several reasons:

• Account KYC incomplete or documents missing
• Bonus rollover requirement not yet met
• Bank details do not match the account holder's name
• Insufficient balance after deducting active rollover requirements
• Suspicious account activity requiring a security review

Contact support for a specific explanation of your rejection.

888solt does not charge any withdrawal fees for all members. The full amount you request will be credited to your bank account. There are no hidden charges or processing fees regardless of the withdrawal amount or frequency.

Yes. Go to "Account Settings" and select "Bank Details". You can add or change your withdrawal bank account. The account holder name must match the name on your 888solt account. A brief security check may be required before a new bank account can be used for the first withdrawal.

First, check your withdrawal status under "Transaction History" in your account. If the status shows "Approved" but the funds haven't arrived after 4 hours, the delay is likely on the bank's end. Contact live chat support with your transaction reference number for further investigation.

Withdrawal requests still in "Pending" status can be cancelled from the "Transaction History" page. Once the status changes to "Processing" or "Approved", cancellation is no longer possible. Contact support immediately if you need to cancel a withdrawal that is already being processed.

Rollover means you need to wager a specified amount before a bonus can be converted into withdrawable cash. For example, a RM 100 bonus with a 20x rollover requirement means you need to wager RM 2,000 (RM 100 × 20) on eligible games before the bonus can be withdrawn. Rollover requirements vary for each promotion.

Yes. If you do not wish to receive a bonus (for example, because you want to make an immediate withdrawal without meeting rollover requirements), you can decline it from the "Promotions" page before making a deposit. Once a bonus has been accepted and merged with your account balance, it cannot be separated again.

Bonus validity periods vary by promotion type. Welcome bonuses typically have a 30-day validity from the credit date. Daily and weekly bonuses have shorter periods. Check the terms of each promotion on the "Promotions" page for specific validity details.

Cashback is calculated based on your net losses over a set period (usually weekly). For example, if you deposit RM 500 and your end-of-week balance is RM 300, your net loss is RM 200. With 10% cashback, you will receive RM 20 credited to your account. Cashback is typically processed every Monday for the previous week's period.

Get your unique referral code from the "Refer a Friend" section in your account. Share it with your friends. When your friend registers using your code and makes a qualifying first deposit, the referral bonus will be automatically credited to your account.

Yes. VIP members enjoy exclusive bonuses not available to regular members — including higher deposit bonuses, lower rollover requirements, higher cashback, larger withdrawal limits, and access to special promotions. The higher your VIP tier, the better the benefits.

Demo mode lets you play with free credits (not real money) — you cannot win real money in this mode, but it is the best way to learn a game's mechanics without any risk. Real money mode uses your account balance and all wins are real money that can be withdrawn.

RTP (Return to Player) is the percentage of wagered money expected to be returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered in total, the platform is expected to return RM 96 to players on average. RTP is a long-term statistical figure and does not guarantee results for any individual session.

All games at 888solt use a Random Number Generator (RNG) that has been verified by an independent auditing body. This ensures every spin, card hand, or dice roll is completely random and cannot be manipulated. Game outcomes are not influenced by previous sessions or your account balance.

Yes. 888solt Live Casino offers games with real dealers streamed live in high quality video. Available games include Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger. You can interact with the dealer and other players in real time.

888solt offers a wide range of progressive jackpot slots where the prize grows with every bet until someone wins it. The current jackpot value is displayed live on the respective game page. Visit the Slot Games and filter by "Jackpot" to view all available options.

888solt automatically saves your game state. If you get disconnected, simply return to the platform and the game will resume from where you left off. For live casino games, your session will be temporarily paused. Any valid winnings will be credited automatically — no need to contact support.

Yes. The 888solt iOS app can be downloaded from the Download. The minimum requirement is iOS 12.0 or above. Alternatively, you can also access 888solt via Safari on iPhone — our website is fully optimized for mobile use.

Minimum requirements:

• Android: Android 6.0 or above, 2GB RAM, 100MB free storage
• iOS: iOS 12.0 or later, iPhone 6s or later
• Internet connection: 4G/LTE or WiFi with a minimum speed of 5 Mbps (10 Mbps recommended for Live Casino)

Try the following steps in order:

• Fully close the app and reopen it
• Restart your phone
• Clear the app cache (Settings → Apps → 888solt → Clear Cache)
• Uninstall and reinstall the latest version of the app from the Download
• Make sure your phone's operating system is updated to the latest version

If the issue persists, contact support with your phone model and operating system version.

Your connection to 888solt is always protected by 256-bit SSL encryption regardless of the network you use. However, for added security, we recommend avoiding public WiFi for financial activities. Consider using your mobile data or enabling a trusted VPN when accessing from a public network.

Yes. The 888solt website is fully optimized for all devices — desktop computers, laptops, tablets, and mobile phones. You can access all platform features through any modern web browser such as Chrome, Firefox, Safari, or Edge without installing any additional software.